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Managing Workplace Stress and Conflict

  • The Cost of Workplace Stress & Conflict
  • Causes of Workplace Stress
  • Causes of Workplace Conflicts
  • Alternative Dispute Resolution
  • Taking Charge of Your Emotions
  • Keep Your Cool at Work
  • Relaxation Methods
  • Getting Along with Others
  • How to Speak to Others
  • How to Respond when Spoken To
  • Criticism
  • Confrontation
  • Effective Communication
  • Assertiveness Training
  • Lacking Assertiveness
  • Self-Control
  • Resources

 

  • Pages: 28
  • Physical Size: Pocket Guide 28-00 3.75″ x 5.5″
  • Product Code: 01-0533-000-02
  • ISBN: 978-1-937099-70-1

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